Frequently Asked Questions
See common questions below.
Do you deliver?
Yes — delivery is available to eligible postcodes. You can check availability and fees during checkout.
Can I collect my order?
Yes — collection is available when we are open. Choose collection at checkout and select a convenient time.
How do delivery/collection time slots work?
We use time slots to help keep waits down and improve accuracy. Select a slot at checkout and we'll prepare your order for that time. If a slot becomes unavailable we'll prompt you to choose another.
What payment methods do you accept?
Payment options vary by time and availability. Where offered, you can pay online by card or pay on delivery/collection.
Do you cater for allergies?
Many dishes may contain allergens. If you have an allergy or intolerance, please contact us before ordering so we can advise you. We cannot guarantee a completely allergen‑free environment.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible via Contact Us. Once an order has started preparation, changes may not be possible.
How do I track my order?
If you are logged in, the header may show a Track Order link while an order is active. If you need an update, please contact us.
What is Praf's Points?
Praf's Points is our customer rewards scheme (when enabled). You can learn more on our Points page.
Do you offer vegetarian or vegan options?
We offer a range of dishes that may suit vegetarian or vegan diets. Please check the menu and product details, and contact us if you have questions.
Do you deliver to my postcode?
Delivery areas can vary. Enter your postcode during checkout to confirm availability and any delivery fee.
Can I pre-order for later?
Yes — you can select a later delivery/collection slot (when available) during checkout.
Do you have gluten-free options?
Some dishes may be suitable, but cross-contamination is possible. Please contact us before ordering if you have a gluten allergy or intolerance.
Where can I find allergen information?
If you have an allergy or intolerance, please contact us before ordering so we can advise you on ingredients and possible cross-contamination.
What are your opening hours?
Opening hours can vary by day. Please check the top of the website for today's opening times.
Do you offer meal deals?
When meal deals are available, you'll see them on the homepage. Selecting a deal will guide you through the options.